Free Shipping On All Orders To The Continental US Over $99 (AK / HI and Int. Customers Call or Email For Special Shipping Options)

Warranty

Bolt It On products are made right here in the U.S.A. We offer a Limited Lifetime Warranty on everything we manufacture.

The Limited  Lifetime Warranty applies to any product manufactured by Bolt It On and stays in effect to the original purchaser of the Bolt It On product . The Limited Lifetime Warranty becomes void immediately once the original purchaser sells and/or transfers ownership of the product to anyone other than themselves.

The Limited Lifetime Warranty offers a limited warranty against manufacture defects. Bolt It On will repair or replace defective merchandise manufactured by Bolt It On at its discretion. Upon Bolt It On’s inspection, Bolt It On may offer to repair or replace the item in question.

The Limited Lifetime Warranty is only valid if the product(s) are installed properly and used in the manner in which the product was designed. Any misuse of the product, or alteration from its original, new condition, voids the Limited Lifetime Warranty. Normal wear and tear, including scratches, dents, oxidation of surfaces and damage from misuse, accidents, or modification are not covered. Surface plating, paint, powder coat or any other coatings are not covered under the Limited Lifetime Warranty. Wear and tear from weather, chemicals and lack of maintenance to the product void the warranty. Additionally, the warranty does not cover any issues beyond Bolt It On’s control like theft, vehicle accident, improper installation, misuse, overloading, improper maintenance of the product, or improper maintenance of the vehicle the product is being used.

Bolt It On is not responsible for damage, discoloration or etc. to your vehicles floor. Note: Vinyl / linoleum flooring naturally discolors over a period of time. When any type of furniture / structure is placed on top of this type of flooring. Bolt It On products do NOT cause discoloration due to something in our product. Dirt, grime, grease and pressure react with these types of flooring and Bolt It On is NOT responsible for such occurrences. Bolt It On recommends no leaving your rack system in your vehicle for  long periods of time, however, doing so may or may no alleviate this potentially from happening.

The user of the Bolt It On product(s) understands that Bolt It On has no responsibility for the attachment and/or installation of its products to vehicles or the attachment of cargo to Bolt It On products. Bolt It On does not assume any responsibility for damage to any property from improper installation and/or attachment or use of Bolt it on products.

If the product is believed to be defective, the original purchaser of the product should contact Bolt It On immediately by calling us at: 805-975-8280 or email us at: scott@boltiton.com.

 

RETURNS

At Bolt It On we pride ourselves on creating and manufacturing awesome products to help you manage all of your cargo transportation needs. We understand that sometimes things don't work out and you may decide you need to return one of our great products. Our process is really pretty simple, so read on and follow our process and we'll do our very best to handle your return as efficiently as possible:

Product returns are accepted within 30 days from the date of your Bolt It On Shipping confirmation email.

How to Return

  • Give us a call at: 805-975-8280 or shoot us an email at: boltitonmoto@gmail.com and let us know the reason for your return. One of our friendly team members will provide you with a Return Authorization (RA) number. We cannot accept returned merchandise without an RA.
  • Include a copy of your invoice or packing slip and write the reason for each returned item. Be sure to include your daytime contact phone number.
  • Return items must be in original, unused, brand spanking new condition.
  • Returns need to be carefully packaged in original packaging.
  • Include all product installation kits and small parts.
  • Return freight must be paid by the customer.

FedEx or UPS are generally the least expensive and safest shipping method. Do not send items back to Bolt It On C.O.D., as our warehouse will not accept any C.O.D. shipments. Always insure the package for the full retail value of the item and save the tracking information for your return. Bolt It On is not responsible for lost or damaged returns.

Please return all items via ground shipping. Please note: Third party shippers (example UPS Store, FedEx Office, Mailbox Etc) add charges to normal ground shipping costs. Bolt It On does not reimburse these charges.

A refund for the price paid less any original and/or return shipping fees will be issued to the payment method used at time of order. Fees paid for international duties, taxes and/or brokerage fees are non-refundable.

Closeout items and discontinued items CANNOT be returned or exchanged, NO EXCEPTIONS.

Restocking Fees / Unexcepted Returns

At Bolt It On we strive to provide the best products and best customer service. Help us to help you with your returns. If your merchandise is returned to Bolt It On in the appropriate amount of time given (30 days from the date of your Bolt It On Shipping confirmation email) and is in new and resell-able condition, there will be a minimum 20% restock plus any shipping fees. If your item is returned and has been damaged in any way from shipping or other wise and we are able to recondition the item for resale, you will be assessed an applicable return/recondition fee at the sole discretion of Bolt It On. We will not accept any items for return that have been installed and/or used. If you have any questions about the eligibility of your return, please contact us.

Refund Timeline

Now that we've received your return, give us about 5-7 business days to inspect the returned goods, approve the return and issue a refund via the original payment method used for your original order. Please note that some banks like to hang onto your money as long as possible and can sometimes take 2-10 business days to post to your account.

Please return products to:
Bolt It On ATTN: RA # (number provided by customer service)
2104 Vanderlip Ct. Unit F, Paso Robles, CA 93446


Liability

Bolt It On does not assume any liability what so ever to the original purchaser or any end user of the Bolt It On product(s). The purchaser and/or end user of any Bolt It On product(s) are solely and exclusively responsible for any and all installation and use of the Bolt It On product(s). Any damage or injury to property or persons is not covered by this warranty and is in no way the responsibility of Bolt it on. The original purchaser and/or end user assumes any and all liability of the use of Bolt it on products.